Return policy

(A consumer is any natural person who enters into a legal transaction which cannot predominantly be attributed to their commercial or self-employed professional activity.)

Information on Withdrawal
Right of Withdrawal

You have the right to withdraw from this contract within 30 days without giving any reason.

The withdrawal period is 30 days from the date:
– on which you, or a third party designated by you (who is not the carrier), have taken possession of the goods, provided that you have ordered one or more goods in a single order and these have been delivered simultaneously;
– on which you, or a third party designated by you (who is not the carrier), have taken possession of the last goods, provided that you have ordered several goods in a single order and these have been delivered separately.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. This can be done by email: support@aurelle-paris.com

You may use the attached model withdrawal form for this purpose, but this is not mandatory.

To comply with the withdrawal period, it is sufficient for you to send the communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the standard delivery offered by us), without undue delay and at the latest within 30 days from the day on which we receive your notification of withdrawal.

For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise. In no event will you incur any fees as a result of this reimbursement.

We may withhold reimbursement until we have:
– received the returned goods, or
– you have provided proof that you have returned the goods, whichever occurs first.

You must return or hand over the goods to us without undue delay and in any event no later than 30 days from the date on which you informed us of the withdrawal from this contract. The deadline is met if you send back the goods before the period of 30 days has expired.

You shall bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value is due to handling of the goods beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Reasons for Exclusion and Expiry of the Right of Withdrawal

The right of withdrawal does not apply to contracts:
– for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer;
– for the supply of goods that are liable to deteriorate rapidly or have a limited shelf life;
– for the supply of alcoholic beverages whose price was agreed upon at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after the conclusion of the contract and whose value depends on market fluctuations;
– for the supply of newspapers, journals, or magazines, with the exception of subscriptions.

The right of withdrawal expires prematurely in contracts:
– for the supply of sealed goods that are not suitable for return for health protection or hygiene reasons, if the seal has been broken after delivery;
– for the supply of goods which, after delivery, have been inseparably mixed with other goods due to their nature;
– for the supply of audio and video recordings and computer software in a sealed package, if the seal has been broken after delivery.

Example Withdrawal Form

In any case, please contact us via the following email address before returning the goods: support@aurelle-paris.com

The return address on our packages is not our return address. Upon request, you will receive our return address by email.

If you wish to withdraw from the contract, please complete the form below and send it to us by email.

Withdrawal Form

I/We () hereby withdraw from the contract concluded by me/us () concerning:
the purchase of the following goods () /
the provision of the following service ()

Ordered on: () ____________ / Received on: () ______________

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date: ______________